Thank you, Sherry. The entire process was extremely positive and professional. Jay was pleasant, helpful and efficient. In fact he was so efficient that it wasn’t until after he had departed that my husband discovered that we had neglected to give him the case with all of the user manuals! Would you like us to send it to you? If so, please provide the address and to who’s attention it should be directed to. Thank you for a professional, hassle-free experience.